1. Do I need to make an appointment to visit?
No, come on by anytime! Please remember if you visit on a Friday, Saturday or Monday, several clients have picked up their rentals for their events that weekend, so many pieces may be out and unable to be viewed. We would still love to show you available pieces and help you think through your rental needs.
2. How do I reserve rentals?
If you are interested in reserving pieces, email us, submit a wishlist or swing by! After we start a proposal for you, we require a signed contract and 50% down to reserve the items. The last 50% is due 10 days before the event.
3. Can I cancel an item I rented?
You can, but please know we do not offer money back, and the credit you receive is pro-rated; the closer your event is, the less you get back as a credit. Our contract has more information on this.
4. How far in advance should I reserve items?
We allow clients to rent up to a year before their event, so the closer an event gets, the greater the chance that an item is already reserved. However, there are times a client comes in a few weeks before their event and most, if not all, of the items they want are available. Many of our items are one of a kind, so once it’s booked, there are no extras in back stock. During the busy seasons, we sometimes rent to 25 or more clients on a given weekend. So, we recommend booking PE pieces as soon as you know your needs.
5. Do you deliver?
At this time, unless delivery and pick up are already a part of your rental order, we do not have this service available. We do, however, assist with loading and unloading here at our store when you pick up and return your rentals.
6. It may rain! What do I do?
If you are hauling your rentals and weather.com shows a 20% chance of rain or more in Longview and/or your event location, you must have an enclosed vehicle. Tarps or horse trailers won’t suffice. Upholstered pieces must always travel upright, not on their sides or backs, and never on flatbed trailers. Our contract has more information on this.
7. Can you help me with styling and design?
Owner Kristal Childs offers styling services through www.kristalchilds.com. Consultations start at $50 for one hour. She can help build your story from the ground up with a unified and cohesive vision. Visit her website for more information.
8. Do you set up the rentals for me?
We can! Set up and/or tear down is an additional, optional service that is available if you have hired Kristal Childs as your stylist.
9. How long do I have my rentals?
Our rental rates are for one day, but you can pick the items up the day before your event and return the day after the event. Since we’re closed on Sundays, you can pick up Friday and return Monday. Will call times are 11am-5pm. You can rent the pieces for an extra day for 20% of the regular rental rate.
10. How do we get to your store?
From I-20, take exit 596 and head north on Eastman Road/Hwy 259. Drive all the way through town, past the Target shopping center, past Peter’s Chevrolet, then turn right on Henderson Lane. You have arrived!
11. I have more questions!
We’d love to serve you, email firstname.lastname@example.org anytime.